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Got questions?
View FAQsPlease check out our frequently asked questions (FAQs) to see if your question has already been answered. If you need further assistance, please click the “Contact us” button below.
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Frequently asked questions
Are your products suitable for all dog breeds and sizes?
Most of our clothing selection is for small pets weighing less than 25 lbs. We do have customization available for larger pets. We will do everything possible to support your needs, so if you have any questions or concerns, feel free to contact us.
Are your products safe for puppies and senior dogs?
Of Course! Puppies and seniors alike bring us so much joy that our store is designed to cater to your loved ones young and old.
What is your return policy if the product doesn't fit my pet?
We understand that finding the perfect fit for your furry friend is important. If the product you ordered doesn't fit as expected, we've got you covered!
Our return policy allows for easy returns or exchanges within 14 days of receiving your order. For more details on our return process, including conditions and exceptions, please visit our Refund Policy page. We want you and your pup to be completely satisfied with your purchase, so don't hesitate to reach out if you have any questions or need assistance.
How long will I have to wait to receive the order I made through your online store?
Orders go out weekly and should arrive to you within 2 weeks as a standard shipment when you order through our online store
How do I contact customer service if I have a question or concern about my order?
We're here to help! If you have any questions or concerns about your order, our friendly customer service team is ready to assist you.
You can reach us in two convenient ways:
- Fill out our contact form on our Contact page to send us a direct message
- Alternatively, you can email us directly at pawtylittlethings@gmail.com
- You can also call us at 562.257.3489
No matter how you choose to reach out, we're committed to providing you with excellent service and support. We look forward to assisting you with any inquiries you may have.
Contact us for more help
Expect an email from one of our friendly team members within 1-2 business days. Thank you!
Contact form
Contact information
Email: pawtylittlethings@gmail.com
Phone number: 562.734.4514