Refund policy

We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help!

14-Day Return Period

We offer a 14-day return policy, giving you plenty of time to decide if your purchase is right for you.

Requesting a Return

To initiate a return, simply contact us at [email]. We'll provide you with a Return Merchandise Authorization (RMA) number, which helps us track and process your return efficiently. Don't worry if you're unfamiliar with RMA numbers – they're just unique identifiers that make the return process smoother for both of us!

Free Return Shipping

We believe in making returns hassle-free for our customers. That's why we offer free return shipping on all eligible items within the 14-day return period.

Returning Your Item

Once you've received your RMA number, we'll send you a return shipping label and provide instructions on how and where to send your package. Please ensure that your item is in its original condition, unworn or unused, with tags, and in its original packaging.

Damages and Issues

Upon receiving your order, please inspect it carefully. If you discover any defects, damages, or if you've received the wrong item, please contact us immediately so we can address the issue promptly.

Exceptions and Non-Returnable Items

While most items are eligible for returns, certain products are exempt. These include perishable goods, custom or personalized items, and hazardous materials. Please reach out to us if you're unsure whether your item qualifies for a return.

Exchanges

If you'd like to exchange your item for a different size, color, or style, the quickest way to do so is by returning the original item and placing a new order separately.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved, please don't hesitate to contact us at pawtylittlethings@gmail.com. We're here to assist you every step of the way.